Now You Can Use WhatsApp and Microsoft Teams Together
Integrate WhatsApp, Facebook, Twitter, SMS and other Social Platforms with Microsoft Teams. Not only are all communications handled within the Microsoft Teams client, but you also gain all of the benefits that Microsoft Teams has to offer. Multiple agents can respond or collaborate on one or more WhatsApp messages simultaneously, for example, without the need for additional user management or administration.
Integrate WhatsApp with Microsoft Teams and Get More Done
How ROGER365 is Changing the Way We Work Together
ROGER365 is a Software-as-a-Service (SaaS) platform that connects both worlds by integrating the WhatsApp for Business platform (or other chat-based platforms) with Microsoft Teams. ROGER365 does not require any additional user management as this is already handled by Microsoft Azure AD. Depending on the flow you’ve designed, WhatsApp messages are typically routed to Microsoft Teams channels. Members of these channels have access to the conversations and can respond using their own Microsoft Teams client. ROGER365 translates the messages back into WhatsApp and the communication moves forward.
Seamlessly Integrate WhatsApp with Microsoft Teams
Chat-based platforms such as WhatsApp are the solution to stay in contact with a large number of people because they are fast, accessible, easy, and convenient.
By integrating WhatsApp into your Microsoft Teams environment, you not only centralise all communications into Microsoft Teams but also overcome several IT and business challenges including centralised user/security management, regulatory compliance, and the complexity of multiple tools for different communication channels (silo IT or shadow IT).
Security and Compliance
Security Policies: Inherits all of your Microsoft 365 security policies with native integration into Microsoft Teams. You do not have to worry that users will suddenly have access to information that they should not have.
Compliance: ROGER365 was designed from the ground up with compliance in mind. Each customer has their own database and channel, and the platform does not store the communication data. All communications are transferred directly from WhatsApp to Microsoft Teams and vice versa.
Data protection: The only data stored (temporarily) is the customer’s WhatsApp number. This data is used by ROGER365 to reply to WhatsApp messages and will be anonymised 24 hours after the communication window closes.
Partner with Cloudbox for omni-channel integration
At Cloudbox, we have the technical expertise to fully implement and manage the solutions to allow you to maximise their full potential. This includes using the Microsoft Power and Azure platforms to integrate your applications like CRM, financial apps like Xero and service management solutions to automate your business processes and create streamlined workflows.